Sky5G Pty Ltd – Terms and Conditions
1. Overview
These Terms and Conditions (“Terms”) govern how Sky5G Pty Ltd (“Sky5G”) provides you (the “Subscriber”) with internet access and associated services (“Services”). By using our Services or signing a service agreement, you agree to these Terms.
We reserve the right to refuse applications at our discretion. You may not transfer rights under this agreement without our written consent. Sky5G may transfer its rights by notifying you.
2. Broadband and 5G Wireless Internet Service
Sky5G provides broadband services via Fixed Wireless and 5G Wireless technologies. Availability is subject to your location and may change at any time. Confirmation of service availability is not guaranteed until installation is complete.
3. Equipment Requirements
Fixed Wireless Subscribers: A wireless modem (User Terminal) is required and will be supplied and installed by Sky5G upon payment of the installation fee.
5G Wireless Subscribers: Sky5G will provide a compatible wireless router required for the 5G service. This router is included with the service and installed as part of the setup.
Minimum system requirements include a PC with Windows 2000 or later, 32MB RAM, and a spare Ethernet port.
Speeds may vary due to network conditions, environmental factors, and distance from towers.
Additional equipment to extend service to other locations may be installed with written consent.
4. Payments
All invoices are payable by the due date, regardless of whether the service is used. Monthly plans may include usage limits and overage charges. Usage is tracked and updated regularly.
You are billed from the activation date, including a connection fee, pro-rata first-month fee, additional service fees, and advance billing. Monthly fees continue until service is canceled or contract ends. All charges are in AUD.
Disconnection before contract end incurs a termination fee equal to the remaining contract value. Relocating service may require a reconnection fee.
5. Additional Fees
Failed transactions may incur bank fees, recharged to your account.
5% surcharge for American Express or Diners Club.
1% surcharge for Mastercard or Visa.
6. Data Shaping and Limits
Certain plans include speed shaping. When monthly limits are exceeded, speed may reduce to 64 kbps at no extra cost.
Shaping does not apply to unlimited plans. Only downloads are metered, but uploads are monitored under our Acceptable Use Policy.
7. Liability
Sky5G is not liable for any indirect, incidental, or consequential loss. Our liability is limited to the amount paid for the affected service, provided claims are made within 14 days.
No guarantees are made for uninterrupted or error-free service.
8. Service Level Guarantees
Any service guarantees or outage rebates must be agreed in writing. Otherwise, invoices remain fully payable.
9. Refund Policy
You may cancel within 7 days (“cooling-off period”) if your service achieves less than 50% of the expected maximum speed. To receive a refund, equipment must be returned in original condition with all accessories.
No refunds are available after 7 days except where required by law.
10. Contract Terms
Contracts are month-to-month, 12-month, or 24-month. Early cancellation incurs fees. Contracts auto-renew in 30-day cycles unless canceled with 30 days’ notice.
Reactivation fees may apply to suspended services.
11. Acceptable Use
You must not send spam, host illegal content, engage in malicious activity, or use the service in breach of any laws.
Excessive or disproportionate usage may result in plan changes or service suspension.
12. Privacy
Sky5G collects personal and service-related information for billing and account management. We may access credit reports and collect anonymous traffic data for research (opt-out available).
13. Security
Financial details are secured using 128-bit SSL encryption. For concerns, contact info@sky5g.com.au.
14. Credit Terms and Default
We may access credit reports as part of your application.
Overdue payments exceeding 60 days may be reported to credit agencies.
Unpaid accounts may be referred to collections.
15. Technical Support
Support is available via phone or email. We assist only with Sky5G-supplied equipment. Third-party network support is your responsibility.
Support calls unrelated to Sky5G faults may incur charges.
16. Suspension and Termination
We may suspend or terminate service due to breach, technical issues, or external factors. Suspended accounts under contract remain billable.
Reactivation fees apply. Cancellation requires 30 days’ written notice via email or post.
Proof of cancellation should be retained.
17. Spam Act Compliance
We comply with the Spam Act 2003 (Cth). You may opt out of marketing emails.
Service-related communication will continue via email.
18. General Terms
Sky5G may update these Terms with notice. Detrimental changes allow you to terminate your service without penalty.
Continued use of the service indicates acceptance of changes.
These Terms are governed by the laws of Queensland, Australia.